Award Winning Pens

Winner of a Pen World 2010 Readers Choice Award

This pen features such fine detail and exquisite craftsmanship that you have to see to believe.

 
Copyright Information
 
Find what your looking for:     

Shipping Terms and Policies

Shipping charges are calculated by the actual rate by weight and shipment carrier (Priority Mail or UPS).  Any liquid material must go UPS – no exceptions!  Each order is scrutinized and determined which method of shipment is the best method of shipment for you – unless you specify which method of shipment you prefer.  You will pay the actual shipment costs plus an additional processing charge of $2.00 per order.  Insurance if requested by you, will be an additional cost added to the overall shipping charges and you must specify this in the comments section of the order form!  All orders are shipped within 48 hours of receiving the order unless the order is placed over a recognized holiday in which it will be processed the next business day after the holiday is over.

Insured Shipments:

All orders are packed with care however, if items are damaged in transit we will only replace the items that were insured by you.  If an insured item is damaged in transit, save all packaging material, contact us immediately and we will work diligently to resolve your issue in an expeditious fashion.  DO NOT send the items back to us WITHOUT first contacting BG Artforms.

Return Policy: 30 Day 100% Satisfaction Guarantee

BG Artforms wants you to be completely satisfied with any purchase you make from our on-line store. If you are not completely satisfied with your purchase, you may return it within 30 days and we will promptly replace the product, give you credit, or refund your money, whichever you prefer. Just call our Customer Service department if you are returning an item to receive a return authorization number (RMA) which must appear on the outside of your return carton.  No reason is required for the return; however, we would appreciate your written comments so that we can serve you and all our valued customers even better in the future. Pen components will not be accepted for return unless originally purchased as components. Pen parts that have been abused or modified from their original condition will not be accepted. Shipping charges are not refundable nor can we accept returns on custom orders and some items may be subject to a 20% re-stocking fee.

Once you receive an RMA # return the package pre-paid unless prior arrangements are made with BG Artforms.  Please pack all the items securely, insure your package and send it via a carrier such as Priority Mail or UPS so it can be tracked.  We are not responsible for lost or damaged shipments being returned to us. 

Defective Merchandise:

Defective merchandise can be exchanged item for like item provided that the defective merchandise is returned to us for our inspection and that the merchandise is indeed deemed to be defective by BG Artforms.  Books and DVD products will only be exchanged for the same title.

Out of Stock Items / Backorders

BG Artforms makes every effort to stock the products listed in our on line store. However, periodically some of the products in our on-line store may be out of stock or on backorder.  If an item is out of stock or on backorder we will let you know on the product information page.

Please be aware that we do our best to restock sold items but due to the nature of our products, especially pen blanks, this is not always possible.  BG Artforms will not backorder pen blanks. 

Sales Tax:

All orders originating in and/or being delivered to a Pennsylvania address is subject to the 6% sales tax rate unless a valid Sales Tax Certificate is on file with BG Artforms.

Your Privacy-

Your email address, home address and phone number is your private business and therefore BG Artforms will not share this information with any other company!

Fine Print – every agreement has fine print!

By using our shopping cart, you voluntarily agree to all of our conditions and requirements as called out in this Shipping Terms and Policies page.

We at BG Artforms make an honest attempt to present correct information in this website but we are human and therefore are not responsible for typographical errors.

And finally, we reserve the right to decline any sale for any reason.